Why Online Casinos May Cancel Your Bonus – A Guide

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Popular Question on How to Safeguard Your Bonus

Detailed below are a few of your most frequently asked questions on this subject, answered by us in as clear a way as possible to help you safeguard your bonuses.

🤔 Is it true, can a casino really cancel your bonus?

Well, as noted briefly above, yes they can and sometimes they do. You see, as long as they have it clearly written into their terms and conditions, then they have the right to refuse any player, any of their products or services, for any number of reasons.

We will go into the possible reasons they might give for nullifying a bonus later on in this guide but basically, all their bonus offers are given out at their discretion. As such, even if at first a player appears to qualify for a specific bonus, the casino still reserves the right to cancel and/or refuse to give out any of its bonuses for pretty much any reason it deems worthy.

This is especially true if you are caught red-handed, or even if they just suspect that you have breached their terms and conditions. Indeed, if you are caught breaking their rules then just having your bonus removed is quite a mild punishment.

If you persistently break the rules, you will have your account permanently suspended and if breaking their rules breaks any laws too, then there could potentially be more serious repercussions.

🤔 Do new online casinos cancel bonuses often?

No, this is still a rare thing for new online casinos 2024 to do, so don’t be discouraged.

You see the reality is that it would very quickly go against the main interests of the casino if they did this often.

It would put players off from playing with them and once their reputation was blemished they would quickly lose their members and start to struggle to maintain a steady income stream.

To the online casinos, this is their business and they have a real vested interest in keeping their players happy, entertained and coming back for more.

Those bonuses are the way they capture your imaginations and interest and bring you into the folds of membership with them.

Indeed without all their players, playing and making their wagers, those casinos would have no income at all; and this will always play into you, the player’s, hands because while you want to have fun playing games and maybe win a few bucks, they want nothing more than for you to keep doing exactly that.

🤔 Is it legal for an online casino to cancel a bonus?

Yes, as long as they have followed the rules themselves, and they have clearly and accurately displayed within their terms and conditions that: “They the casino have total control over any bonuses that they offer to players”.

And as long as you agree to those terms and conditions when signing up with them, then this is completely legal for them to do.

🤔 What happens to any money which you’ve deposited if your bonus gets cancelled?

Whether or not you can get back your deposited cash under these circumstances will depend on a few things.

One of these is down to what is written into their policies on this issue.

It is possible that in some casinos you’ll be able to recuperate your cash, or at least use it on another game. It will however still in part be determined by what it was you did or were perceived to have done, as to whether the casino is happy to play ball.

What reasons do online casinos give for bonuses being cancelled?

So why? What reasons can a casino reasonably give to excuse cancelling your promised bonus?

We have detailed below eight of the reasons an online casino might give to explain what triggered a bonus being cancelled. These are the ones which we feel are the most likely and as such is important for you to be aware of.

1 – Your bonus expired.

The most obvious and likely of all the reasons they might give is that your bonus expired. All online casino bonuses have a set time limit to use/acquire them within. If you have not met the criteria which they set at the beginning when you signed up to receive that bonus and your time runs out – then of course your bonus will be cancelled. It will then be removed from your account, potentially without any further warning.

These bonuses and offers are only supposed to be a one-off treat and as with so many good things in life, it will in due course disappear. The trick to making sure that this doesn’t happen to you is to read through the policies and to properly plan how you are going to meet those wagering requirements within the given time frame. If you play at wager free casinos, this won’t be an issue.

2 – Another reason for bonus withdrawal could be that a player has been rude towards other players.

If you are given the chance to communicate with other players, during the time in which you are playing out a bonus, then you will have to be considerate and respectful of their feelings. Any player behaving poorly is understandably, and justly, going to be penalized for their disrespectful behaviour.

What kind of behaviour is considered rude?

• Well, saying anything racial or sexual, and/or any words which are considered derogatory or hateful, which offend another player would be considered harassment. This would lead to bonus cancellation and more than likely to account suspension too.
• Another big no-no is promoting other online casinos, which are potentially in direct competition with the one supplying you with the bonus. You will lose all bonuses and your account if you do this.
• You are prohibited from spreading false or offensive accounts about the online casino supplying you with the bonus too.

3 – Perhaps a player has been rude to someone in the casinos’ staff

Some of what was said in point 2 will count here too, but this time it would be centred on how a player has behaved with the staff of the casino.

So, whether it is one of the live dealers who work the tables or a member of the support team, be sure not to harass or insult them based on their race, gender, nationality or anything else during your time playing through your bonus.

Any decent casino worth its salt has a zero-tolerance attitude towards anyone who treats their staff badly.

Indeed, to treat them with anything other than the full respect that they deserve. You would be sure to lose both your bonus and your account before you even had a chance to realize what was happening.

4 – Showing signs of suspicious behaviour

Though the edges around this one are a little blurred we’ll try to ensure that you get the gist as quickly as we can. In essence, if a casino thinks that any behaviour that you are displaying seems in any way “dodgy” or potentially dishonest then they will remove not only your bonus but you from actively participating too. This is perfectly legal if they are concerned at any time but there are some things in particular which they will be watching for which may suggest a dishonest approach from a player.

Things to avoid to evade any misunderstandings:

• Making payments and then cashing them out without using them – this could be a sign of money laundering and is for that reason a big red flag for online casinos everywhere.
• Bonus stacking and leaving them unfinished.
• Logging in from too many different devices, IP addresses, because this could appear as though you are sharing your account with multiple different players.
• Making too many sequences of low-risk wagers.

Casinos do want to keep their players as happy as they can but they do also have to protect themselves and their business investments from the effects of bonus hunters and anyone likely to engage in activities that are illegal and could potentially cause them and their brand harm.

So, understandably, suspect behaviour – whether performed alone or with a group of people thinking strategically, with a specific goal in mind – is off-limits.

Something to be fully aware of is that often a whole bunch of online casinos is owned by one brand and that if you get banned from one – you will automatically be banned from the others too.

5 – You have, or have attempted to create, more than one account

As every online casino account you make, with any particular online casino, is logged and is linked to your personal details and also linked to your stored IP address, it is fairly easy for a given casino to tell whether you already have an account set up with them or not.

Having more than one account is a strict no-no, as it has been used in the past to abuse the welcome bonus system. It is also generally in contradiction of a casinos’ terms of use agreement, so, will also be something that will invalidate your bonuses.

6 – Displaying “irregular play”

Yes, displaying “irregular play” can indeed be seen as a red flag to online casinos that something could be amiss. Once you have an activated bonus, the rules state even if you win you will need to play it through several times before you can claim it, or “Cash out” but if you choose certain ways of playing it through it could seem like irregular play.

If possible avoid the following things to avoid confusion:

• Different games have differing contributions so avoid changing games too often when wagering through a bonus.
• Repeatedly playing low-risk bets on table games. As there is a low house edge casinos see this as taking advantage.
• Making equal wagers on both sides when playing baccarat.

7 – Don’t try to take advantage of technical issues for personal gain

There is a potential for genuine tech issues to arise at any time. Sometimes a game will freeze, or maybe a page won’t load properly but if you either try to use these to your advantage or even more despicably try to cause them with dishonest software, then you will more than likely lose your bonus and relatively quickly too.

What do we mean by “errors”?

Well, these could take numerous forms:

• Getting logged out by a platform when you try to make a wager.
• If you make a high-risk wager and it’s not redeemable because the bet froze at a bad moment.
• When things get glitchy because some kind of bug causes issues within the page’s code.
• If your live dealer, or other game, is interrupted due to a bad internet connection.

8 – Use of VPN Software

Using VPNs for playing at online casinos is banned and they have VPN-detecting software to protect against it. You see many countries don’t allow online gambling and some that do but won’t allow players from particular countries or regions. So, as VPNs are designed to hide what country you are in and they are strictly prohibited.

We hope our list has helped you and that you are not better informed, and as such can better protect yourself from ever getting a bonus taken away from you.

Important Related Topics

Here, we’ll very briefly cover some important related topics to the above, which you should be aware of.

Potential consequences of rule-breaking:

• Getting your bonuses cancelled.
• Getting your account cancelled/suspended.
• Getting reported to the local authorities for fraud – only in extreme cases. In particular, identity fraud is very serious and illegal and very much punishable under Canadian law.

Is it possible to cancel my own bonus?

Well of course you can cancel your own deposit. Though some platforms will make you do that via a support agent.

• If you cancel you cannot ask for a refund.
• If you cancel then any wins, deposited money or buy-ins which are tied to that bonus will be lost too. Therefore, we advise that you only cancel bonuses that didn’t require you to deposit in the beginning and those that you have not entered any cash into already.

What if my deposit is denied?

Well, this could happen for various reasons, the most common of which are the following:

• Either your card is invalid or there are not enough funds on it to make a payment.
• Some casinos give you the option to set your own gambling limits – so reaching them would cause your deposit to be denied.
• It’s also possible that your back has anti-gambling policies which can cause your deposits not to go through. If this is a problem, then there are other banking options like Internet banking services like iDebit or Interac or there are e-wallets – all of which have proved popular with other Canadian players.
• Your KYC (Know Your Customer) personal information is not complete yet.

Summary

To conclude, although online casinos can and do sometimes cancel a player’s bonus, there is no casino cancel bonus culture to worry about.

They don’t do it often and, though there is obviously room for error, usually only do it for good reason. As long as they follow the rules themselves and make everything clear in their term and conditions though, they call the shots at their casinos.

By sharing this information with you we hope to have helped you to avoid ever losing any of your bonuses and we wish you an exciting, safe and bonus-rich gambling ride.

Written by: Petricia Brown Petricia holds the position of Casino Review Manager. She is a gambling expert with more than 10-years experience in the casino Industry.

26/11/2021

Online casinos Canada > Casino Guides > Why Online Casinos May Cancel Your Bonus – A Guide